Frequently asked questions

Anywhere in Wrocław. Our courier comes Mon–Sat, in two-hour slots between 8:00 and 20:00. You can also bring your things to our drop-off point at ul. Pomorska 27, unit 3 (Mon–Fri 10:00–18:00, Sat 10:00–14:00).

Pickup and delivery together cost PLN 25. They are free for orders from PLN 150. The drop-off point has no extra charge.

Usually 4 business days from pickup. Down duvets and pillows take up to 6 business days because they must dry right through. 48-hour express costs +50% (not for down).

See the price list. After pickup we count your items and confirm the price by email or text before anything is washed. If you do not accept it, we return everything free of charge.

Yes. Prices are shown in PLN, GBP and USD — switch the currency in the page header. We issue the bill and payment link in the currency you choose.

When your order is ready we send a bill with a payment link. Pay by Visa or Mastercard, BLIK, Apple Pay, Google Pay or bank transfer. Details: Payments, refunds and cancellation.

Yes. Payments are processed by Stripe, a PCI DSS Level 1 certified provider. You enter card details only on Stripe's page; we never see them. Your statement will show OHSAUCO.

We try every stain, but old stains (e.g. coffee, blood or rust) cannot always be removed without risking the fabric. We note stains on intake and tell you honestly what to expect.

We wash them only after agreeing the method with you — we write or call before washing.

We are responsible for your items from pickup until we hand them back. Compensation rules are in the Terms, and how to report a problem is on the Complaints page.

Write to us at least 2 hours before the slot — free of charge. If the courier's visit fails, we may add PLN 15.

Within 14 days, by the same method and in the same currency you paid with. See the refund rules.